Refund and Returns Policy -

Overview

If your product is damaged, defective, incorrect or incomplete at the time of delivery, please raise a return request on Daraz app or website.
Return request must be raised within 7 days for items from the date of delivery.

For electronic appliances related issues after usage or after the return policy period, please check if the product is covered under seller warranty or brand warranty. For more information on warranty claims, please view our Warranty Policy.

For selected categories, we accept a change of mind. Please refer to the section below on Return Policy per Category for more information.

Watches, Smartwatches, Headsets, Earbuds, & Speakers

Change of mind is not applicable for return and refund

If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on Classy Bee’s assessment.

Note: We do not accept returns for any used items.

Clothing, Apparel, Sunglasses, Shoes & Accessories

Change of mind is applicable for return and refund.

If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on Classy Bee’s assessment. Items must be unworn, unwashed, and unaltered with their tags intact. Any items found used will be rejected and returned back to customers.

Bags, Eyewear, Jewellery, Watches, Women’s Intimate Apparel & Men’s Innerwear

Change of mind is not applicable for return and refund.

Items that are non-returnable: All custom-made items, Fine Jewellery (gold, diamonds, gems etc.)

Makeup, Fragnance, Moisturizers, Creams, Scrubs, Oils, Bath & Body Accessories, Personal Care & Health, Sexual Wellness, Shape wear, Food Supplements

Change of mind is not applicable for return and refund.

If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on Classy Bee’s assessment.

Note: For device-related issues after usage or expiration of return policy period, please check if the item is covered under Seller or Brand Warranty. Refer to our Warranty Policy for information on the different warranty types and ways to contact the seller/manufacturer.

Items that are non-returnable: All types of Beauty Services

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at contact@classybee.lk .

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@classybee.lk and send your item to our warehouse.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to our warehouse.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Conditions of Return

The product must be unused, unworn, unwashed and without any flaws. Fashion products can be tried on to see if they fit and will still be considered unworn. If a product is returned to us in an inadequate condition, we reserve the right to send it back to you.

The product must include the original tags, user manual, warranty cards, freebies and accessories.

The product must be returned in the original and undamaged manufacturer packaging / box. If the product was delivered in a second layer of Daraz packaging, it must be returned in the same condition with return shipping label attached. Do not put tape or stickers on the manufacturers box.

NOTE: It is important to indicate the Order Number on your return package to avoid any inconvenience/delay in your return process.